The following tutorials will take place as part of the conference:
- Making Social BPM Mean Business
- Large Process Models and Process Model Collections
- Rules-driven Dynamic Case Management
- Efficient BPMN: from Anti-Patterns to Best Practices
Tutorial 1: Making Social BPM Mean Business
There has been a significant consumer uptake in social tools for both collaboration and for interactions with companies, but many organizations still struggle to identify where social capabilities can best fit within their operational business processes. Business process management, which often has collaboration at its very core, is one of the areas that can benefit greatly from social capabilities, and for which there is now sufficient product offerings to judge the actual impact of social BPM.
The combination of social tools and BPM can dramatically improve the way businesses handle work. During design time, social capabilities allow organizations to collaborate on process design, incorporating the views and requirements of a broad array of internal and external stakeholders instead of a narrow process design group to create a better BPM solution. During process execution, social capabilities allow for collaboration both within and outside an organization to make processes more efficient and more customer-centric, while empowering knowledge workers to use their professional judgement to guide processes rather than just follow predefined paths. This tutorial will provide a broad introduction to social BPM, including:
- A brief history of social BPM
- Social capabilities during process design and process execution
- The social crossover between BPM and ACM
- Getting started with social BPM
- Barriers to adoption, and how to overcome them
- Expected benefits from social BPM
- Why social tools will change the way you run your business
Using a blend of theory, research, social BPM product examples and customer case studies, this tutorial will solidify your understanding of social BPM and how it can make your business process initiatives more successful.
About the presenter
Sandy Kemsley is an independent analyst and systems architect specializing in business process management and Enterprise 2.0. Previously she founded two successful product and service companies focusing on content management, BPM and e-commerce. She serves regularly as featured conference speaker on BPM and its impact on business, and writes the Column 2 blog on BPM and Enterprise 2.0.
Tutorial 2: Large Process Models & Process Model Collections
This tutorial will discuss the challenges that arise both in respect to the handling of large process models (i.e., large process model trees or complex inter-related process structures) as well as to the management of large collections of process models with related process variants. As a motivational backbone, large process models and process model collections from the automotive industry and the healthcare domain will be presented.
About the presenters
Barbara Weber is Associate Professor at the University of Innsbruck, Austria. Her research areas include Business Process Management, Process Flexibility, Process Modeling, Integrated Process Lifecycle Support and Process Mining. She has published more than 80 papers and articles. She has co-authored the book “Enabling Flexibility in Process-aware Information Systems” (Springer).
Manfred Reichert is professor at the University of Ulm (Germany). He specializes in flexible business process technology, and applications of this technology in healthcare and automotive engineering. He has contributed more than 200 research papers on related topics. Manfred is also co-founder of AristaFlow GmbH.
Victoria Torres Bosch is Assistant Professor and member of the PROS research center at the Universidad Politécnica de Valencia Her research interests are Business Process Variability, Model Driven Engineering and Method Engineering. In the last five years she has participated as consultant in the development of MOSkitt, a free CASE tool to support an adaptation of Métrica III for its use at the Valencian Regional Ministry of Infrastructure, Territory and Environment.
Tutorial 3: Rules-driven Dynamic Case Management
The tutorial aims to provide participants with knowledge what to expect when they choose to take the path of a dynamic case management system, and to start a discussion how the use of such systems can be used to improve law and regulations. The tutorial will be based on a concrete case study in the context of the INDiGO project at the Dutch Immigration and Naturalization Service.
About the presenters
Art Ligthart is a managing partner with Ordina, a large IT services provider in The Netherlands. He specialises in IT Architecture and modern architectural styles like SOA, EDA and +Rules-driven architecture. Art has published several articles and books on IT architecture, including two books with best practices on implementing SOA. He initiated the International SOA Symposium together with Thomas Erl and has been Chairman of the Program Committee in 2008 en 2009. From 2008 he was the lead architect for the INDiGO project.
Marco Brattinga is architect for Ordina. He specializes in analyzing and translating business vision into working IT solutions. In that capacity he is involved in designing the core concepts of the INDiGO information system. He is also involved in the Ordina program for developing sustainable solutions for the government market, aimed at creating solutions that respond to the changes in laws and regulations and simultaneously support the professional knowledge worker.
Tutorial 4: Efficient BPMN: From Anti-Patterns to Best Practices
BPMN is already acknowledged as a de facto standard for business process modeling. However, it still takes a long journey to raise the maturity of business process modeling practice. Business modelers make a lot of mistakes and their BPMN models are often too complex and difficult to understand, analyze and maintain. In this session, we will review and analyze common BPMN anti-patterns that were collected during 5 years of business process modeling consultancy in banking, insurance, telecommunication, software, education, and government domains. For each presented anti-pattern, we will identify the best practice that has been violated and demonstrate how to refactor process diagram. The session will provide essential advice for business analysts on how to easily adopt BPMN and make their business process diagrams structured, readable, and maintainable.
About the presenter
Kristina Bigeliene is Solution Architect for Business Modeling domain at No Magic Europe, a vendor of MagicDraw / Cameo modeling platform. Her main responsibility is to provide BPMN training classes and consultancy on adopting Cameo Business Modeler for a consistent business modeling solution. Before joining No Magic, Kristina was a Vice Dean at ISM University of Management and Economics and participated in implementation of ERP system as an internal BPM consultant. She also gained practical experience in business process analysis, modeling and optimization working for 2 years as a member of Process & Quality Management group at Omnitel, a part of TeliaSonera. Kristina is OMG Certified Expert in BPM, holds Master degrees in Computer Science and Management, and has 5 years of academic teaching experience.